You can also very easily Label a Ticket just by dragging the Ticket to the Label on the sidebar.Īlso, in Accounts, Contracts and Assets you can define default labels to use for any Tickets assigned under those sections which provides a great way to effortlessly improve workflow and usability. In fact listing all your Tickets by a specific label is a matter of simply clicking the label in the sidebar. You can of course filter the Tickets list by label so you can easily see ALL your Tickets which are of ‘VIP’ customers or whatever other label you may use. You can have multiple labels on every Ticket if you want so you can see at a glance exactly what is important to you. These eyecatching labels appear in the Tickets list in front of the description field and also at the top of the Ticket preview screen in the client application, they also appear in the Web Interface and Tickets can be labeled there as well. You can now easily create labels in a range of fetching background colors with any text you desire and then assign those labels to any Ticket.
Please find detailed information about what’s new in this release. This release includes new features and options requested by our user community.
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