It’s less likely to become a public debate in the autocratic United Arab Emirates, home to one of the world’s highest per capita concentrations of surveillance cameras. But the idea of a vast retail seller collecting reams of data about shoppers’ habits already has raised privacy concerns in the United States, where Amazon now operates several such futuristic stores, known as Amazon Go.
“All the insights are being utilized internally in order to provide a better shopping experience.”Ĭustomers must give Carrefour permission to collect their information, Weiss said, which the company promises not to share.
“We use (the data) to provide a better experience in the future … whereby customers don’t have to think about the next products they want,” Weiss said. Major retailers worldwide are combining machine learning software and artificial intelligence in a push to cut labor costs, do away with the irritation of long lines and gather critical data about shopping behavior. The experimental shop, called Carrefour City+, is the latest addition to the burgeoning field of retail automation. However, we believe the experience will change.” “We do believe in physical stores in the future. “This is how the future will look,” Hani Weiss, CEO of retail at Majid Al Futtaim, the franchise that operates Carrefour in the Middle East, told The Associated Press. Five minutes after shoppers leave, their phones ping with receipts for whatever they put in their bags. Nearly a hundred small surveillance cameras blanket the ceiling. Only those with the store’s smartphone app may enter. Like Amazon’s breakthrough unmanned grocery stores that opened in 2018, the Carrefour mini-market looks like any ordinary convenience store, brimming with sodas and snacks, tucked between sprawling storefronts of this city-state.īut hidden among the familiar fare lies a sophisticated system that tracks shoppers’ movements, eliminating the checkout line and allowing people to grab the products they’ll walk out with.
DUBAI, United Arab Emirates (AP) - The Middle East on Monday got its first completely automated cashier-less store, as retail giant Carrefour rolled out its vision for the future of the industry in a cavernous Dubai mall.
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